Sofia AI — Issue Tracker

Key	Issue	Type	Status
PRJDM24743-762	Credit card payment Sofia - Amount Correction "Actually 3.0" Ignored, Sofia Proceeds With Old Amount and random account	Data	Assigned
PRJDM24743-750	Credit card payment Sofia - Full IBAN in Initial Message creates error	Error	Assigned
PRJDM24743-749	Credit card payment Sofia - Dead End: Account Retrieval Error Loops Without Escalation	Error	Assigned
PRJDM24743-744	Credit card payment Sofia - Sofia Fails to Exit Payment Flow — Fake Ending	Flow	Assigned
PRJDM24743-732	Credit card payment Sofia - Amount Input "2" Interpreted as Card Selection	Data	Assigned
PRJDM24743-730	Credit card payment Sofia - Card Alias Not Matched — Falls Through to Bill Payment Agent	Other	Assigned
PRJDM24743-727	Credit card payment Sofia - Ambiguous Short Input Triggers Account Retrieval Error Instead of Amount Update	Intent	Assigned
PRJDM24743-722	Credit card payment Sofia - Card Visibility Changes Not Reflected in Active Chat Session	Other	Assigned

Key	Issue	Type	Status
PRJDM24743-700	Bill Payment Sofia - Dead End After Error Recovery	Error	Assigned
PRJDM24743-679	Bill Payment Sofia - Correct RF not recognised	Intent	Ready for Test
PRJDM24743-673	Bill Payment Sofia - "Novibet" input not recognised for payment	Intent	Assigned
PRJDM24743-667	Bill Payment Sofia - No graceful exit after payment completion/cancellation	Other	Assigned
PRJDM24743-666	Bill Payment Sofia - Payment intents not recognized and handled correctly	Intent	Assigned
PRJDM24743-662	Bill Payment Sofia - Mid-flow change of payment method not applied immediately, blocks on code step	Flow	Assigned
PRJDM24743-656	Bill Payment Sofia - Flow gets stuck on same step after cancellation, loops on any input	Flow	Ready for Test
PRJDM24743-655	Bill Payment Sofia - can't retrieve balance mid-flow, confusing answer	Flow	Assigned
PRJDM24743-651	Bill Payment Sofia - amount edit misread as payment-method choice	Data	Ready for Test
PRJDM24743-649	Bill Payment Sofia - Amount correction not understood, throws the flow back to organization selection	Flow	Ready for Test
PRJDM24743-647	Bill Payment Sofia - Context Loss After User Correction	Other	Assigned
PRJDM24743-646	Bill Payment Sofia - Repeated Failure to Recognize Transactional Intent	Intent	Assigned
PRJDM24743-642	Bill Payment Sofia - Greeklish Intent Recognition Failure	Intent	Assigned
PRJDM24743-608	Bill Payment Sofia - Refers to agent switch without being able to proceed the flow	Flow	Ready for Test
PRJDM24743-600	Bill Payment Sofia - OTP block not consistent across channels	Other	Assigned

Key	Issue	Type	Status
PRJDM24743-548	Transfers between my own accounts Sofia - transfers not recorded in recent transactions	Other	Assigned

Open High

Awaiting Dev

Ready for Test

In Progress

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Credit Card Payment QA

Pay off your credit card — full or partial, Sofia handles it

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	Key	Issue	Type	Status
△0	PRJDM24743-764	Credit card payment Sofia - Sofia Stuck in Loop and Ignores Intent Switch to other agents (Prepaid Information)	Intent	Assigned
△0	PRJDM24743-759	Credit card payment Sofia - Debit Card Reported as "Unrecognized" Instead of Ineligible for Payment	Intent	Assigned
△0	PRJDM24743-757	Credit card payment Sofia - User Cancels Then Resumes — Sofia Cannot Restore Flow State	Flow	Assigned
△0	PRJDM24743-756	Credit card payment Sofia - Explicit Request to Keep Other Fields Ignored — Full Restart Anyway	API	Assigned
△0	PRJDM24743-755	Credit card payment Sofia - Card Change at Summary Restarts Full Flow Instead of Update-and-Return	Flow	Assigned
△0	PRJDM24743-754	Credit card payment Sofia - Sofia Misinterprets "First Card" Based on List Order Instead of Conversation Context	Flow	Assigned
△0	PRJDM24743-753	Credit card payment Sofia - Sofia Fails to Parse Amount and Account Given Together	Error	Assigned
△0	PRJDM24743-752	Credit card payment Sofia - Mid-Flow Question About Minimum Payment: Generic Answer, Then Context Loss	Flow	Assigned
△0	PRJDM24743-751	Credit card payment Sofia - Sofia Ignores Full IBAN Provided in Initial Message	Other	Assigned
△0	PRJDM24743-748	Credit card payment Sofia - Sofia Re-asks for Account Already Provided in Initial Message	Other	Assigned
△0	PRJDM24743-747	Credit card payment Sofia - Confirmation Summary Switches Entirely to English	Other	Assigned
△0	PRJDM24743-741	Credit card payment Sofia - Saved Payments Request Falls Through to Bill Payment Flow	Flow	Assigned
△0	PRJDM24743-740	Credit card payment Sofia - Generic Failure Message Without Explanation After Insufficient Balance	Error	Assigned
△0	PRJDM24743-739	Credit card payment Sofia - Accounts With Insufficient Balance Shown as Payment Options	Data	Assigned
△0	PRJDM24743-737	Credit card payment Sofia - Relative Amount Expressions Not Recognized in Payment Flow	Flow	Assigned
△0	PRJDM24743-736	Credit card payment Sofia - Minimum Payment Amount Question Ignored, Current Amount Echoed Instead	Data	Assigned
△0	PRJDM24743-735	Credit card payment Sofia - "100 λεπτά" Not Recognized as Valid Amount Input	Intent	Assigned
△0	PRJDM24743-734	Credit card payment Sofia - Disambiguous amount not clarified beforehand	Data	Assigned
△0	PRJDM24743-731	Credit card payment Sofia - Three Attempts Required to Start Payment Flow With Card Alias	Flow	Assigned
△0	PRJDM24743-728	Credit card payment Sofia - Rejecting amount at Summary Restarts Entire Flow Instead of Editing Single Field	Flow	Assigned
△0	PRJDM24743-723	Credit card payment Sofia - Silent Auto-Selection of Single Visible Account	Other	Assigned
△0	PRJDM24743-721	Credit card payment Sofia - Hidden Card Returns IB Payment Instructions	Prompting	Assigned
△0	PRJDM24743-719	Credit card payment Sofia - does not recognise "my card" alias for payment and gives false instructions	Intent	Assigned
△0	PRJDM24743-714	Credit card payment Sofia - No proper handoff to other agents midflow if user asks	Flow	Assigned
△0	PRJDM24743-712	Credit card payment Sofia - Greeklish should not convert chat into English	Other	Assigned
△0	PRJDM24743-636	Credit card payment Sofia- Card-type intents like "πλήρωσε τη visa μου" not recognized	Intent	Assigned
△0	PRJDM24743-635	Credit card payment Sofia- Card alias not recognized, falls back to generic IB instructions	Intent	Assigned
△0	PRJDM24743-634	Credit card payment Sofia - "Επιλέξατε την κάρτα..." assumes card payment and attributes a choice the user never made	Other	Ready for Test
△0	PRJDM24743-633	Credit card payment Sofia - ignores stated slots (amount, card, source account via alias)	Data	Ready for Test
△0	PRJDM24743-361	Card Issuance Sofia - Unnecessary reference to AI assistant during card issuance flow	Flow	Assigned