Sofia AI · NBG Assistant

Keeping tabs on Sofia's growing pains
Last updated: —
Changes since last update
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Open Blockers
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Awaiting Dev
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Ready for Test
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In Progress
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Open High
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Awaiting Dev
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Sofia AI — Status Report
A snapshot of where things stand across all 10 Sofia agents
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Open Issues
across all agents
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Blockers
need fixing before go-live
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High Priority
important but not blocking
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Agents Affected
out of 10 total
Where are we on fixes?
How issues are moving through the pipeline — from backlog to resolution
Resolution Pipeline
All quiet on the Sofia front 🕊️
Issues by Rollout Stage
QA = under testing · F&F = friends & family pilot · Production = live
No issues to analyze yet — that's a win 🏆
Agent-by-agent health check
Which agents have the most open issues — ranked from busiest to cleanest
Blockers High priority All clear
Trend over time
Are things getting better or worse? Recent data-load history
No trend data yet — load issues a few times to build history 📊
Meet the agents
The 10 Sofia AI agents and what each one handles for NBG customers

QA Testing

Quick links for the UAT playground
UAT Environment
iBank QA Login
Test Users
1541468credit cards
1407391credit cards
107760general
Sofia AI Issue Tracker · National Bank of Greece