Netflix, Spotify, gym — set up & manage subs in a snap
0
Key
Issue
Type
Status
✨ No open high-priority issues
⚙️
Card Management Production
Freeze, unfreeze, tweak limits — full card control on tap
0
Key
Issue
Type
Status
✨ No open high-priority issues
🏖️ Nothing to fix for:
🏦Debit Issuance🏧Transfers to NBG Accounts📋Subscriptions⚙️Card Management
Sofia AI — Status Report
A snapshot of where things stand across all 10 Sofia agents
85
Open Issues
across all agents
16
Blockers
need fixing before go-live
69
High Priority
important but not blocking
6
Agents Affected
out of 10 total
Where are we on fixes?
How issues are moving through the pipeline — from backlog to resolution
Resolution Pipeline
Awaiting Dev
54
In Development
3
Ready for Test
28
Issues by Rollout Stage
QA = under testing · F&F = friends & family pilot · Production = live
QA
65
F&F
10
Production
10
Agent-by-agent health check
Which agents have the most open issues — ranked from busiest to cleanest
Blockers High priority All clear
🧾Bill Payment QA
35
9 blockers26 high
💳Credit Card Payment QA
30
6 blockers24 high
🤖General Sofia Production
8
8 high
🔄Transfers Between Own Accounts F&F
7
1 blocker6 high
💎Prepaid/Virtual Issuance F&F
3
3 high
❓Credit Card Q&A Production
2
2 high
🏦Debit Issuance QA
0
smooth sailing ✨
🏧Transfers to NBG Accounts QA
0
smooth sailing ✨
📋Subscriptions Production
0
smooth sailing ✨
⚙️Card Management Production
0
smooth sailing ✨
📊 🧾 Bill Payment and 💳 Credit Card Payment are hogging 76% of the spotlight (65 of 85 issues).Totally normal — both agents are in QA/UAT, so testers are doing their thing and finding stuff. That's the point!
Trend over time
Are things getting better or worse? Recent data-load history
No trend data yet — load issues a few times to build history 📊
Meet the agents
The 10 Sofia AI agents and what each one handles for NBG customers
💳
Credit Card Payment QA
Full or partial — Sofia settles your card like a pro
🧾
Bill Payment QA
Electricity, water, EFKA… throw any bill at Sofia
🏦
Debit Issuance QA
Business, premium, vanilla — pick your flavour, Sofia delivers
🏧
Transfers to NBG Accounts QA
Send money to any NBG account, Sofia does the transfer
💎
Prepaid/Virtual Issuance F&F
Virtual or physical — card in your hands before the coffee cools
🔄
Transfers Between Own Accounts F&F
Shuffle money between your own accounts, zero drama
❓
Credit Card Q&A Production
Rates, perks, best picks — Sofia spills all the credit card tea
🤖
General Sofia Production
Balances, appointments, onboarding — the Swiss army knife agent
📋
Subscriptions Production
Netflix, Spotify, gym — set up & manage subs in a snap
⚙️
Card Management Production
Freeze, unfreeze, tweak limits — full card control on tap