Sofia — Open Issues

Agentic AI Capabilities · Reported by E92884
Last updated: 10 Jul 2026
24
Open Blockers
18
Awaiting Dev
6
Ready for Test
0
In Progress

By Flow

Credit Card Payments8
Bill Payment15
Prepaid / Physical0
Transfers1
Credit Card Q&A0
Debit Issuance0
General / Sofia Agent0

Status Pipeline

Assigned to Component Lead
18
In Development
0
Ready for Test
6
Status All Assigned In Development Ready for Test Flow All Credit Card Bill Payment Prepaid Transfers Card Q&A Debit General
All Open Issues
Credit Card Payments
8
KeyTitleStatusAssignee
PRJDM24743-750Credit card payment Sofia - Full IBAN in Initial Message creates errorAssignedE82701
PRJDM24743-749Credit card payment Sofia - Dead End: Account Retrieval Error Loops Without EscalationAssignedE82701
PRJDM24743-744Credit card payment Sofia - Sofia Fails to Exit Payment Flow — Fake EndingAssignedE82701
PRJDM24743-733Credit card payment Sofia - Greek Decimal Format "2,0 €" Parsed as ZeroReady for TestE92884
PRJDM24743-732Credit card payment Sofia - Amount Input "2" Interpreted as Card SelectionAssignedE93343
PRJDM24743-730Credit card payment Sofia - Card Alias Not Matched — Falls Through to Bill Payment AgentAssignedE93343
PRJDM24743-727Credit card payment Sofia - Ambiguous Short Input Triggers Account Retrieval Error Instead of Amount UpdateAssignedE94690
PRJDM24743-722Credit card payment Sofia - Card Visibility Changes Not Reflected in Active Chat SessionAssignedE93343
Bill Payment
15
KeyTitleStatusAssignee
PRJDM24743-700Bill Payment Sofia - Dead End After Error RecoveryAssignedE94527
PRJDM24743-679Bill Payment Sofia - Correct RF not recognisedReady for TestE92884
PRJDM24743-673Bill Payment Sofia - "Novibet" input not recognised for paymentAssignedE81387
PRJDM24743-667Bill Payment Sofia - No graceful exit after payment completion/cancellationAssignedE94527
PRJDM24743-666Bill Payment Sofia - Payment intents not recognized and handled correctlyAssignedE81387
PRJDM24743-662Bill Payment Sofia - Mid-flow change of payment method not applied immediately, blocks on code stepAssignedE73288
PRJDM24743-656Bill Payment Sofia - Flow gets stuck on same step after cancellation, loops on any inputReady for TestE92884
PRJDM24743-655Bill Payment Sofia - can't retrieve balance mid-flow, confusing answerAssignedE81387
PRJDM24743-651Bill Payment Sofia - amount edit misread as payment-method choiceReady for TestE92884
PRJDM24743-649Bill Payment Sofia - Amount correction not understood, throws the flow back to organization selectionReady for TestE92884
PRJDM24743-647Bill Payment Sofia - Context Loss After User CorrectionAssignedE81387
PRJDM24743-646Bill Payment Sofia - Repeated Failure to Recognize Transactional IntentAssignedE81387
PRJDM24743-642Bill Payment Sofia - Greeklish Intent Recognition FailureAssignedE81387
PRJDM24743-608Bill Payment Sofia - Refers to agent switch without being able to proceed the flowReady for TestE92884
PRJDM24743-600Bill Payment Sofia - OTP block not consistent across channelsAssignedE73288
Transfers
1
KeyTitleStatusAssignee
PRJDM24743-548Transfers between my own accounts Sofia - transfers not recorded in recent transactionsAssignedE94694
82
Open High
61
Awaiting Dev
19
Ready for Test
2
In Progress

By Flow

Credit Card Payments31
Bill Payment31
Prepaid / Physical3
Transfers7
Credit Card Q&A2
Debit Issuance0
General / Sofia Agent8

Status Pipeline

Assigned to Component Lead
61
In Development
2
Ready for Test
19
Status All Assigned In Development Ready for Test Flow All Credit Card Bill Payment Prepaid Transfers Card Q&A Debit General
All Open Issues
Credit Card Payments
31
KeyTitleStatusAssignee
PRJDM24743-759Credit card payment Sofia - Debit Card Reported as "Unrecognized" Instead of Ineligible for PaymentAssignedE82701
PRJDM24743-757Credit card payment Sofia - User Cancels Then Resumes — Sofia Cannot Restore Flow StateAssignedE82701
PRJDM24743-756Credit card payment Sofia - Explicit Request to Keep Other Fields Ignored — Full Restart AnywayAssignedE82701
PRJDM24743-755Credit card payment Sofia - Card Change at Summary Restarts Full Flow Instead of Update-and-ReturnAssignedE82701
PRJDM24743-754Credit card payment Sofia - Sofia Misinterprets "First Card" Based on List Order Instead of Conversation ContextAssignedE82701
PRJDM24743-753Credit card payment Sofia - Sofia Fails to Parse Amount and Account Given TogetherAssignedE82701
PRJDM24743-752Credit card payment Sofia - Mid-Flow Question About Minimum Payment: Generic Answer, Then Context LossAssignedE82701
PRJDM24743-751Credit card payment Sofia - Sofia Ignores Full IBAN Provided in Initial MessageAssignedE82701
PRJDM24743-748Credit card payment Sofia - Sofia Re-asks for Account Already Provided in Initial MessageAssignedE82701
PRJDM24743-747Credit card payment Sofia - Confirmation Summary Switches Entirely to EnglishAssignedE82701
PRJDM24743-741Credit card payment Sofia - Saved Payments Request Falls Through to Bill Payment FlowAssignedE82701
PRJDM24743-740Credit card payment Sofia - Generic Failure Message Without Explanation After Insufficient BalanceAssignedE82701
PRJDM24743-739Credit card payment Sofia - Accounts With Insufficient Balance Shown as Payment OptionsAssignedE82701
PRJDM24743-737Credit card payment Sofia - Relative Amount Expressions Not Recognized in Payment FlowAssignedE82701
PRJDM24743-736Credit card payment Sofia - Minimum Payment Amount Question Ignored, Current Amount Echoed InsteadAssignedE82701
PRJDM24743-735Credit card payment Sofia - "100 λεπτά" Not Recognized as Valid Amount InputAssignedE82701
PRJDM24743-734Credit card payment Sofia - Disambiguous amount not clarified beforehandAssignedE72133
PRJDM24743-731Credit card payment Sofia - Three Attempts Required to Start Payment Flow With Card AliasAssignedE93343
PRJDM24743-728Credit card payment Sofia - Rejecting amount at Summary Restarts Entire Flow Instead of Editing Single FieldAssignedE93343
PRJDM24743-724Credit card payment Sofia - Amount Correction Not Always Echoed BackReady for TestE92884
PRJDM24743-723Credit card payment Sofia - Silent Auto-Selection of Single Visible AccountAssignedE93343
PRJDM24743-721Credit card payment Sofia - Hidden Card Returns IB Payment InstructionsAssignedE94065
PRJDM24743-719Credit card payment Sofia - does not recognise "my card" alias for payment and gives false instructionsAssignedE93343
PRJDM24743-715Credit card payment Sofia - credit cards with no balance not explained properlyReady for TestE92884
PRJDM24743-714Credit card payment Sofia - No proper handoff to other agents midflow if user asksAssignedE93343
PRJDM24743-712Credit card payment Sofia - Greeklish should not convert chat into EnglishReady for TestE92884
PRJDM24743-636Credit card payment Sofia- Card-type intents like "πλήρωσε τη visa μου" not recognizedAssignedE93343
PRJDM24743-635Credit card payment Sofia- Card alias not recognized, falls back to generic IB instructionsAssignedE94065
PRJDM24743-634Credit card payment Sofia - "Επιλέξατε την κάρτα..." assumes card payment and attributes a choice the user never madeReady for TestE92884
PRJDM24743-633Credit card payment Sofia - ignores stated slots (amount, card, source account via alias)Ready for TestE92884
PRJDM24743-361Card Issuance Sofia - Unnecessary reference to AI assistant during card issuance flowAssignedE81387
Bill Payment
31
KeyTitleStatusAssignee
PRJDM24743-702Bill payment sofia - explicit intent for future payment not recognisedReady for TestE92884
PRJDM24743-698Bill Payment Sofia - "Πληρωμη λογαριασμου με τον 2" arbitrarily resolved to e-ΠαράβολοAssignedE94344
PRJDM24743-697Bill Payment Sofia - Inconsistent filtering of electricity providers, and a contradictory answer when questionedReady for TestE92884
PRJDM24743-691Bill Payment Sofia - no exit intentAssignedE73288
PRJDM24743-690Bill Payment Sofia - φυσικό αέριο payment: provider assumed instead of askingReady for TestE92884
PRJDM24743-689Bill Payment Sofia - Enerwave payment intent not recognisedReady for TestE92884
PRJDM24743-688Bill Payment Sofia - EFKA Ergodotikes payment intent not recognisedAssignedE85993
PRJDM24743-687Bill Payment Sofia - Zenith Payment intent not recognisedReady for TestE92884
PRJDM24743-686Bill Payment Sofia - KEAO payment intent not recognisedReady for TestE92884
PRJDM24743-685Bill Payment Sofia - OPAP payment intent not recognisedAssignedE81387
PRJDM24743-684Bill Payment Sofia - Descriptive amount prompts ("half of the debt", "the full amount") not recognizedAssignedE85993
PRJDM24743-682Bill Payment Sofia - Multi-slot payment command ignored except for the organizationReady for TestE92884
PRJDM24743-681Bill Payment Sofia - Re asks amount although previously recognisedAssignedE73288
PRJDM24743-680Bill Payment Sofia - "Λογαριασμός νερού" intent not recognisedAssignedE81387
PRJDM24743-678Bill Payment Sofia - "Πληρωμη internet" arbitrarily resolved to a specific provider (Vodafone)Ready for TestE92884
PRJDM24743-677Bill Payment Sofia - "Λογαρισμός τηλεφώνου" misunderstood as a credit-card subscription reversalAssignedE81387
PRJDM24743-675Bill Payment Sofia - RF-organization mismatch: detected correctly but the user's resolution isn't accepted (loop)AssignedE92454
PRJDM24743-674Bill Payment Sofia - RF code from a different organization silently overrides the stated oneAssignedE92454
PRJDM24743-672Bill Payment Sofia - Request to change the debit account mid-flow rejected as "invalid IBANAssignedE73288
PRJDM24743-671Bill Payment Sofia - Amount asked twiceIn DevelopmentE73288
PRJDM24743-660Bill Payment Sofia - Payment method stated upfront but re-requested laterReady for TestE92884
PRJDM24743-654Bill Payment Sofia - Insufficient-balance at OTP step offers only one pathAssignedE92454
PRJDM24743-645Bill Payment Sofia - Cancel & Correction Signal seems to be ignoredAssignedE73288
PRJDM24743-617Bill Payment Sofia - valid account input rejected at payment-method stepReady for TestE92884
PRJDM24743-614Bill Payment Sofia - RF code from a different organization not handled correctlyReady for TestE92884
PRJDM24743-610Bill Payment Sofia - rejection restarts the whole flowReady for TestE92884
PRJDM24743-609Bill Payment Sofia - Amount correction misread as a new payment codeIn DevelopmentE85993
PRJDM24743-602Bill Payment Sofia - Locked OTP still offers resend, looping the userAssignedE73288
PRJDM24743-595Bill Payments Sofia - RF code "not recognized" message when no code was entered yetReady for TestE92884
PRJDM24743-593Bill Payments Sofia - Wrong stroke color and font size on a few bubble optionsAssignedE89991
PRJDM24743-584Bill Payments Sofia - Ignores Urgency/Stress CuesAssignedE81387
Prepaid / Physical
3
KeyTitleStatusAssignee
PRJDM24743-628Prepaid Sofia - Cold, dead-end termination message on terms rejectionAssignedE82701
PRJDM24743-423Prepaid Sofia - Context loss and response about wrong productAssignedE81387
PRJDM24743-422Prepaid Virtual Sofia - Contradictory cost information is not detectedAssignedE81387
Transfers
7
KeyTitleStatusAssignee
PRJDM24743-696Transfers Sofia - Typo in Account Alias Not MatchedAssignedE94694
PRJDM24743-563Transfers Sofia - Ignores human agent request and refers to "SophiaAssignedE94694
PRJDM24743-555Transfers Sofia - Changing credit account requires filling in amount againAssignedE94694
PRJDM24743-554Transfers Sofia - Flow reasks already-provided inputsAssignedE94694
PRJDM24743-546Transfer to my own accounts Sofia - Account balances don't update after transfer without full page refreshAssignedE94694
PRJDM24743-531Transfers Sofia - No eligible account for transfer not handled correctlyReady for TestE92884
PRJDM24743-489Transfers Sofia - Ambiguous transfer request leads to transfer to my own accounts flowAssignedE94694
Credit Card Q&A
2
KeyTitleStatusAssignee
PRJDM24743-494Card Information Sofia - meesage about connection with AI assistant interrupting user flowAssignedE82701
PRJDM24743-438Cards Sofia - abrupt handoff to "AI AssistantAssignedE93344
General / Sofia Agent
8
KeyTitleStatusAssignee
PRJDM24742-300Sofia - Stuck on subscriptions agent, no handoff when context changesAssignedE94153
PRJDM23473-164NEXT BoG Sofia - 'Change details' options shown out of contextAssignedE77773
PRJDM24742-160NEXT Sofia - AppointmentAssignedE77773
PRJDM24742-149Portal Sofia - Sofia bubble overlaps card comparison buttonAssignedE41065
PRJDM24742-137RMB Sofia - T&C show up after every app installment although previously acceptedAssignedE77773
PRJDM24742-95BMB Sofia – English T&C link opens Greek versionAssignedE89991
PRJDM24742-84MB Sofia - QR overlaps with SofiaAssignedE89991
PRJDM23127-1730Λεκτικό αρχικού μηνύματος & Επιβεβαίωση στοιχείωνAssignedE42454

QA Testing

▼
UAT Environment
iBank QA Login
Test Users
1541468 credit cards
1407391 credit cards
107760 general
Sofia Issue Tracker · Source: Jira Export